Frequently Asked Questions
Everything you need to know about your James Oro experience.
When will my order be shipped?
All orders are processed within 1-2 business days. Once shipped, you will receive a confirmation email with tracking information. Standard domestic shipping typically takes 3-5 business days.
What is your return policy?
We offer a 14-day return policy for all unworn and unused items in their original packaging. Please note that a restocking fee may apply, and return shipping costs are the responsibility of the customer unless the item is defective.
Do you offer international shipping?
Yes, James Oro ships worldwide. International shipping rates and delivery times vary by location and are calculated at checkout. Please be aware that customs duties and taxes are the responsibility of the recipient.
Are your lenses polarized?
Select styles feature polarized lenses for enhanced clarity and glare reduction. Please refer to the specific product description to confirm if a particular frame includes polarized technology.
How should I care for my eyewear?
To maintain the quality of your frames, always store them in the provided protective case when not in use. Clean the lenses using only the microfiber cloth provided and avoid using harsh chemicals or paper towels.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible payment options through services like Afterpay and Klarna.